Thank you for shopping at Paavvitra Dhun. We value your satisfaction and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
We accept returns under the following conditions:
- You may return the product within 7 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- To initiate a return, please email us at paavvitradhun@gmail.com with your order details and reason for return.
- Customers are responsible for return shipping costs unless the product received was defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
- If approved, refunds will be processed within 5-7 business days to the original payment method.
- If rejected due to non-compliance with our return policy, we will notify you via email.
- Shipping charges (if applicable) are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at paavvitradhun@gmail.com with photos of the defective product.
Non-Returnable Items
Certain products cannot be returned, including:
- Opened or used incense products (for hygiene reasons).
- Items purchased during special promotions or clearance sales.
Late or Missing Refunds
If you haven’t received your refund within the stated time frame, please check with your bank or payment provider. If you still need assistance, contact us at paavvitradhun@gmail.com
For any further queries, feel free to reach out to our customer support team.
Paavvitra Dhun
paavvitradhun@gmail.com